SMS Messaging Privacy Policy
Effective Date: 1/27/25
At Autoworks of Valdese Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SMS messaging services.
1. Information We Collect
When you opt in to receive SMS messages from us, we collect the following information:
- Your phone number: The phone number you provide when you sign up or opt-in for SMS communication.
- Message content: Any messages you send or receive through our SMS service may be stored.
- Opt-in status: Information regarding your consent to receive SMS messages from us.
We do not collect sensitive personal data unless explicitly required to do so in order to provide services.
2. How We Use Your Information
We use your information primarily for the following purposes:
- To send SMS messages in response to your inquiries, requests, or transactions.
- To provide you with updates, promotional offers, or other information relevant to our services.
- To improve our SMS services, including troubleshooting and analyzing usage patterns.
We may also use your information to comply with applicable laws, enforce our terms, and protect our rights.
3. Data Retention
We will retain your phone number and related SMS communication for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may opt out of receiving messages at any time, which will stop further communication.
4. Sharing of Your Information
We do not share your phone number or message content with third parties for marketing purposes.
We do not share your phone number or message content with third parties except in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist in sending messages or managing the SMS service on our behalf. These providers are obligated to protect your data and are prohibited from using it for other purposes.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process (e.g., a court order).
5. Opt-Out and Unsubscribe
You can opt-out of receiving SMS messages from us at any time. To do so, reply with “STOP” to any SMS message we send. After opting out, you will no longer receive messages unless you opt in again.
If you encounter any issues with the opt-out process, you can contact us directly at 828-893-0091.
6. Data Security
We take reasonable precautions to protect the personal information you provide to us from unauthorized access, use, or disclosure. However, no method of transmission over the internet or via mobile devices is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have certain rights related to your personal information, including the right to:
- Request access to your data.
- Correct or update your data.
- Delete your data (where applicable).
- Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before withdrawal).
To exercise these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by updating the "Effective Date" at the top of this policy or by sending a notice to the phone number we have on file for you.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Email: service@autoworksgarage.com
Phone: (828) 893-0091
Postal Address: 840 Main Street West Valdese NC 28690